Support
Support & FAQ
Can't find what you're looking for? Email us at furveyapp@gmail.com and we'll get back to you.
How do I add my first pet?
Open Furvey, tap the profile icon, and choose "Add pet." You'll enter their species, name, breed, date of birth, weight, and any known allergies or chronic conditions.
Is Furvey free to use?
Yes. The Free plan covers 1 pet profile with core vaccine, parasite, and medication tracking, plus a limited number of AI symptom and interaction checks each month. Pro removes the limits and adds camera scanning, PDF reports, and more.
How do I cancel my subscription?
Subscriptions are managed through your Apple ID, not inside Furvey. Go to Settings → [your name] → Subscriptions on your iPhone, select Furvey, and choose Cancel Subscription.
Is the AI symptom checker a replacement for a vet?
No. It's designed to help you decide how urgent a situation is and organize what to tell your vet — it never replaces a professional diagnosis. In an emergency, contact your vet or an emergency animal hospital directly.
Can I use Furvey for more than one pet?
Yes. The Free plan supports 1 pet profile; Pro unlocks unlimited pet profiles.
How do I delete my account and data?
In the app: Profile → scroll to the bottom → "Delete Account." You can also see the full steps on our Account Deletion page.
Which languages does Furvey support?
Furvey is available in English, German, French, Spanish, and Turkish, in the app and on this website.
How do I report a bug or request a feature?
Email furveyapp@gmail.com with as much detail as you can — device model, iOS version, and steps to reproduce the issue help us fix it faster.